I'm amazed at how often I come across companies, both large and small, that don't have a corporate blog. You would think that, by now, every company would be on the blog bandwagon, but that's not the case. For those on the fence about starting a blog think of it like this: If the playing field between you and your competitors is level, having a corporate blog will more than likely give you the edge to win more business. It's that simple. This is especially true during tough economic times as blogs carry next to no cost other than the time it takes to keep them current.
There are countless reasons why blogs are a necessary component of any business, but here are some of the more popular reasons:
1. They keep your customer's engaged and humanize your company. This can't be stressed strongly enough. Having regular blog posts puts a face on your company that people appreciate in a socio-economic environment seemingly devoid of direct interaction.
2. They make you appear contemporary and relevant. This is especially true when the topics of your blog discuss current issues of the industry or market that you serve.
3. They enable instant feedback. The comment function of blogs allow customers to give you immediate feedback on business and industry topics. The feedback allows you to refine your message, goods and services. It also enables you to get your hands around a potential issue early.
4. They help give you visibility and enable potential customers to more readily find you. Search engine crawlers are always looking for new content. Having regular blog posts results in your material getting indexed more often, taking you higher in organic search results, making it easier for potential customers to find you.
5. They are a great networking tool. Virtually every business has or needs a network that need to be kept aware of what's going on in your industry and your company. Blogs allow you to regularly reach hundreds -- if not thousands -- of existing and potential customers without regard for time and geographical differences. Used as a networking tool blogs are a great time saver when reaching out to your network.
6. They offer a virtually free way of getting your message out and creating buzz about your company. I realize I mentioned this earlier, but it's worth repeating. We all know that times are tough right now. Marketing budgets are getting slashed left and right. Blogging can create demand for your goods or services, keep your pipeline of prospective customers warm, and position you as a thought leader in your industry. That's an extraordinary amount of value for something that's all but free to get up and running.
Okay, now that you're committed to getting a corporate blog up and running, what follows are some blogging mistakes to avoid from Christopher Barger, manager of GM's FastLane, considered one of the more successful corporate blogs. He recently provided MarketingSherpa with ten common blogging mistakes and how to avoid them. They are as follows:
Mistake #1. Treating the blog like a channel for corporate messaging
Barger says that the greatest value of a blog is in the dialogue with readers. Successful blog posts generate reader comments. And readers generally don't respond well to corporate messaging.
"If all you're doing is restating a press release in first person or giving them news they can already get somewhere else, you've given them nothing," Barger says.
FastLane has fought becoming a channel for routine corporate messaging throughout its three-year existence. The blog became a victim of its own success, says Barger. It's popularity had people thinking of it as another place for corporate communication instead of for meaningful dialogue with readers.
To avoid this mistake:
-Encourage posts that don't resemble press releases.
-Pay attention to the comments readers post. If you see a recurring topic, find an expert within the company to address it in a blog post.
-If you want to blog about a new product, have the engineer or someone who has used the product write about it.
Mistake #2. Rushing to respond to negative feedback
When responding to reader comments, sooner is not always better. No matter how direct or honest your intentions are for a corporate blog, there will always be readers who don't want to hear what you have to say. Some people will read a blog just to poke holes through everything you say.
To avoid this mistake:
Be patient. Be prudent. Hold off responding to a negative comment for a few hours – other readers might correct the original post for you. The audience tends to police itself, says Barger. "They will see people who are reflexively critical or dismissive and they'll dismiss them right back," he says.
Mistake #3. Fearing the critics
Don't fear constructive criticism. Your audience will respect that, and you should, too. "For anyone afraid of starting a blog for fear they're giving their critics a place to go after them, I would argue that does happen, but you have to give your audience credit for being smarter than that," says Barger.
To avoid this mistake:
Respond to them if need be by keeping in mind that negative comments bring a positive aspect along with them – they allow you to become aware of your audience's opinions. Those same comments could be happening at happy hour or at dinner tables instead.
Mistake #4. Ghostwriting blog posts
Barger's team does not ghostwrite posts for employees or executives at GM. The blog could lose its transparency – one of those trust-building, relationship-building elements.
To avoid this mistake:
Put a byline on each post. Each FastLane post has a byline and the title of the person who wrote it.
"If you're trying to personify or humanize the organization, having a byline helps contribute to that," Barger says. It helps readers understand that each writer has a different perspective and personality. It enables them to address the writer on a more personal level.
Mistake #5. Giving blog writers the impression that once a post is written, it's done
Finding blog writers is a challenge in itself, Barger says. So, it's important to tell them up front what the task requires. The best bloggers read and respond to comments. They start to adapt readers' perspectives for future posts.
To avoid this mistake:
Make it clear to blog writers that filing a post is not the end of the road. They may have to respond to comments.
Mistake #6. Relying on writers who are too corporate
Often, the higher up the chain of command, the more corporate people tend to sound. They can't help it, Barger says. Their writing voice sounds like it would on television. It's formal. "That's not what this medium is for," he says.
To avoid this mistake:
FastLane engages mostly mid-level salaried employees or execs at the vice president or director level to write blog posts. (Note: GM's Vice Chairman Bob Lutz is an exception. Lutz is known for his "straight talk" and personal tone, which is perfect for the blog.)
Mistake #7. Not establishing blog rules
Every corporate blog should have some basic rules of conduct: Acceptable topics, taboos, etc. Tell the bloggers beforehand what the rules so everyone can follow them.
To avoid this mistake:
Blog rules can be summed up in three words: "Don't be stupid," says Barger. To clarify, don't write anything you wouldn't write in an email to someone outside the company.
"At the end of the day, you have to decide whether you trust your employees, and I would argue if you don't, you have much bigger problems than just the existence of a blog," he says.
Mistake #8. Posting infrequently
Posting frequently is a basic rule of blogging. How often to post is determined by the company. But rule of thumb: Not less than twice per week. This is particularly challenging for corporate blogs because it's often difficult to get people to commit to blog posting on a regular basis, Barger says.
The consequence of not posting regularly is loss of readership; people will stop checking the blog if they don't see new posts.
To avoid this mistake:
Try to get at least eight people within your company to commit to blogging. If each person posts once per month, that equals two posts per week if you give them deadlines on specific days.
Mistake #9. Going against your comment policy
Like a blog policy for writers, every corporate blog needs a comment policy for readers. This policy protects the company's credibility should it choose not to approve a comment for a reason stated in the guideline. The important thing is not to violate your own policy.
To avoid this mistake:
Be consistent with the comment policy. For example, GM tells readers that posts relating to car ownership issues are forwarded to customer service rather than posted on the blog. Inconsistency can ruin a blog's credibility.
Mistake #10. Editing, hiding, or taking a post down when you make a mistake
Someone will screw up at some point. A writer will post something inaccurate. Links will go unchecked. A reader will take offense. Don't try to hide it.
To avoid this mistake:
"If you mess up, say so rather than trying to hide it or edit something out or take it down," says Barger. "People are forgiving of mistakes if you say, 'Well, we screwed up here. Sorry. We'll try to do better next time.'"
For those interested, BusinessWeek wrote an article in 2005 titled, "Blogs Will Change Your Business," that is a very worthwhile read. The article was revised and updated in June 2008. The revised article transcends blogs to discuss the growing number of social media tools such as YouTube, Twitter, Wikipedia, LinkedIn, Facebook and MySpace.
So, why wait any longer. Start blogging today. You'll be glad you did.
